New Patients: Are we a good fit?


When you're on a quest for the best pediatrician in Austin, it is crucial when choosing a pediatric practice for your children that you have given serious consideration to the fit between the practice philosophies and your own. Excellent care happens when the physicians and office staff are aligned with your family priorities and philosophies regarding medical care. Only then can shared decision making be based on mutual respect.

Please read the following checklist carefully to be sure Pediatric Care of Austin is the appropriate medical home for your children. We look forward to meeting you and forming a mutually rewarding relationship.

Vaccines: Our vaccine policy follows the schedule outlined by the CDC and the American Academy of Pediatrics. We vaccinate our own children on schedule and expect the same of our patients. Thank you for protecting our community! DO YOU AGREE?

Antibiotics: We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, and follow evidence-based guidelines. We don’t automatically treat ear pain or a green snotty nose with antibiotics. We do not routinely call in antibiotics over the phone as we do not believe that is good medicine. When we believe antibiotics are appropriate treatment, we will be happy to answer your questions. Together we can create a healthier community. DO YOU AGREE?

Medical Home: We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to Urgent Care. We are happy to direct you to the most appropriate place for care. DO YOU AGREE?

Technology: Our practice prides itself on efficiency through use of technology. You will be expected to contact us through our patient portal and effectively use automated reminders and patient engagement enabled via technology. Let's stay connected! DO YOU AGREE?

After Hours: We have a physician on call 24/7/365. Call our main number to be connected directly. Unless it is a true medical emergency (in which case you should call 911), we encourage you to call the on-call physician to discuss recommendations prior to heading to the Emergency Department or Urgent Care. Our doctors arrange to see patients in our office on Saturdays,  Sundays and holidays when appropriate. DO YOU AGREE?

Specialist Care: As your medical home we expect that you will contact our office to discuss care plans before scheduling an appointment with a specialist. We want to  be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping coordinate your care. Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we can coordinate all of your care. DO YOU AGREE?

Insurance: Please make sure we take your specific insurance plan. If there are any questions, call our office and/or check with your specific insurance company. DO YOU AGREE?

Billing and Fees: It is up to you to understand how your insurance works including deductibles and co-insurance and to provide up-to-date insurance information at every visit. DO YOU AGREE?

Timeliness: We believe everyone's time is valuable; therefore our practice makes every effort to run on time.  We ask that you make every effort to present to the office at your scheduled appointment time and call us if you are running behind. We reserve the right to ask you to reschedule if you have missed your scheduled appointment time. The family with the appointment after yours, extends their thanks. DO YOU AGREE?